Store Policy

To date 07/2025

At Nature Lume, we value your privacy and are committed to protecting your personal information. When you visit our website or make a purchase, we collect only the information necessary to process your order and provide a smooth shopping experience. This includes your name, email address, shipping and billing address, and payment details. We may also collect information about how you interact with our site, such as pages viewed or time spent on our site, to help us improve our services.

Your information is used solely to fulfill your order, communicate with you about your purchase, respond to customer service inquiries, and—if you choose to opt in—to send occasional marketing emails. We do not sell your personal information to third parties. However, we may share limited information with trusted partners such as payment processors and shipping providers, only as necessary to complete your order.

All data is stored securely, and we take appropriate technical and organizational measures to protect it. You have the right to request access to the information we hold about you, to ask for corrections, or to request that we delete your data. You also have the right to withdraw your consent to receive marketing emails at any time.

If you have questions about your privacy or would like to make a request regarding your data, please contact us at infoshopnaturelume@gmail.com.

Terms and conditions

To date 07/2025

By using the Nature Lume website and purchasing our products, you agree to the following terms and conditions.

All prices listed on our website are in U.S. dollars. When you place an order, you agree to provide accurate and complete information so that we can process and deliver your purchase correctly. We reserve the right to cancel an order if there are issues with payment, if a product is out of stock, or if there is a pricing error on the website.

We currently ship internationally. Shipping times and fees may vary depending on the destination and the product ordered. For more information, please refer to our Shipping Policy.

Our return policy allows for eligible products to be returned within 14 days of delivery, provided they are unused and in original condition. Certain items, such as soaps, are not eligible for return or refund due to hygiene reasons. In the event of damage or defects, we ask that you contact us with clear photos or videos sent to infoshopnaturelume@gmail.com, and we will assess whether a refund or replacement is appropriate.

All content on our website, including text, images, logos, and designs, is the property of Nature Lume and may not be copied, reproduced, or used without our written permission.

We are not responsible for any indirect damages or losses resulting from the use of our website or products. Our liability is limited to the purchase price of the product in question.

We may update these terms from time to time. By continuing to use our website after changes are published, you agree to the updated terms.